• A Reference Model for E-Business
• Customer Behavior Models
• The Anatomy of E-Business Transactions
• The IT Infrastructure for E-Business
• Authentication Protocols
• Payment Protocols
• A Capacity Planning Methodology for E-Business
• Performance Models of E-Business Sites
• Characterizing the Workload of E-Business Sites
• Workload Forecasting
• Software Contention
• B2C and B2B Scalability Analysis Examples