• Part 1: Introduction, Models, Customer Behavior Models, The Anatomy of E-Business Transactions (zip file -- 617 Kbytes).
• Part 2: Infrastructure, Server Clusters, Content Delivery Networks, Authentication, Payment Protocols, and Capacity Planning Methodology (zip file -- 1014 Kbytes).
• Part 3: Performance Modeling Concepts and Performance Models (zip file -- 883 Kbytes).
• Workload Characterization, Software Contention, and B2C Case Study (zip file -- 911 Kbytes).
• Benchmarks (zip file -- 280 KB).
• Database Clusters (1.37 MB)(prepared by Prof. Daniel Barbara).